![]() The Tollway board is also meeting Thursday to consider extending the program through June of next year. 31, the Illinois Tollway amnesty program will allow you to pay any violation with a $3 fee for each unpaid toll instead of the usual $20. If you owe past tolls, now would be the time to pay them. "The state shouldn't be picking up on fines when somebody really wants to pay them and to avoid the fines." "I thought it's the right thing to do," Suryk said. The Tollway said he started the online set up, but it wasn't complete.Īfter we spoke to the Illinois Toll Highway Authority, Suryk's tolls plus fees of $46.51 were reduced to only the tolls he owed, totaling $16.50. So now I have to go to the post office to mail the darn thing back.Suryk said he had a pay-by-plate account. That’s almost one hour from here, was there no other way? I guess you can also mail it back to us, she said. Then she said that I should come to their main office in Downers Grove to have them check out my transponder. Wait a minute, isn’t this the I-Pass Customer Service? What else can I do but call the customer service? Again she told me that the activation code should have been in the ‘box’. What am I supposed to do when I don’t get the activation code? She said that she couldn’t help me and was about to hang up. She said that I couldn’t possibly have an account number yet because I don’t have an account! Then why on the website does it look like you’re supposed to get a sticker with your account number?Īgain, she asked me for my activation code several times, but I kept telling her that I didn’t get one. Perhaps she could tell me my account number over the phone so that I could still activate it online? She had no idea what sticker I was talking about. I told her that I went to the website and it asked me for an Account Number, but the sticker is missing from my transponder. On closer inspection I found an area in the manual labeled ‘Activation Code’, but the area was not filled in. There was only the transponder in foil and the owner’s manual. A box? It came wrapped in foil in a brown envelope. She said that the code is on a piece of paper in the box. Activation code? I told her that I didn’t receive an activation code. A woman answered and asked me for my ‘activation code’. So I called the I-Pass Customer Service to activate the thing over the phone. It apparently is supposed to have an activation sticker like this:Īll that was included in the brown envelope was the transponder and the owner’s manual. There’s a picture of a transponder on the page with a sticker on it that has the Account Number, but my transponder doesn’t have such a sticker. ![]() I went to the activation page and it asked for two things: the Transponder ID and my Account ID. Yah! Just a few more minutes and I would be able to go outside and attach the I-Pass in our car. This afternoon I tried again and it the page finally loaded. This morning I logged back on to the website and then it said that they were having technical difficulties, so I had to wait again. But wait, if you have to activate it why was it wrapped in foil? Oh, well. ![]() Unfortunately the website was down for maintenance. There was a small flyer that said you have to activate the I-Pass before use, so last night I went to the I-Pass website to activate it. I figured the foil was to prevent my account from being charged in case the mailman drives the package through a toll booth, but still it was a little unprofessional-looking. The I-Pass was wrapped in aluminum foil inside the above brown envelope. You pay a $10 deposit for the device and have to charge it with $40 to start off. ![]() Pretty good deal, and the transponder is basically free. If normally you have to pay $0.80 when you pass a toll then with the I-Pass it’ll only take $0.40 off your pre-paid account. It allows you to drive through toll booths on toll roads without stopping, and you only pay half of the normall toll. The I-Pass is a little electronic box that we’ll attach to the windshield of our car. Yesterday I received in the mail our I-Pass transponder for the Illinois Tollway. Having an ipass login will allow students and parents/guardians to look at. Suryk said he had a pay-by-plate account. Posted on Thursday, January 29th, 2009 at 2:38 pm CET The Illinois Attorney General's office said they have received 15 complaints since September from people having issues paying on the Illinois Tollway website.
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